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Terms Of Service

Interpretation & General

“Client” is the person, firm, company or organization for whom AnyworkDaily has agreed to provide the Services in accordance with these conditions; “AWD” is AnyworkDaily; “Contract” is the Contract for the facilitation of Errand Services which shall be governed by these conditions; “Services” means the Errand Services to be provided by AWD to or for the Client; “Charge” means the Charge payable by the Client to AWS as notified by AWD from time to time.

AWD shall be entitled to alter and vary these conditions from time to time without any liability to the Client. It is the Client’s responsibility to check these pages periodically for any updates.

AWD’s normal hours are 09.00 – 18.00 Monday to Friday. Where AWD is required to provide Services outside of these hours AWD shall be entitled to make an extra Charge to the Client for this reason, and the same shall be notified to the Client ahead of time. Outside normal hours, the Client may reach AWD by telephone, voice, or e-mail. AWD will respond to all messages left by the Client as soon as possible.

Telephone calls between AWD and the Client may be recorded and monitored from time to time.

Supply of the Services

AWD shall provide the Services to the Client subject to these Conditions or such other conditions as may be agreed in writing between AWD and the Client.

The Service permits the Client to instruct AWD to facilitate errands for or on the behalf of the Client. This may involve the pick up and/ or delivery of personal or other items, messages or goods. AWD may decline to run an errand which it deems immoral or unlawful.

AWD has a weight restriction of anything bigger than a delivery bike applicable to all carriages. Outsize items may attract an extra charge or be declined to be carried by AWD.

The turnaround time for normal errands (errands requiring no waiting, within AWD area of coverage, not encumbered by other agreements e.g. specified ‘time-bound’ and ‘urgent’) is.

Express Delivery- Maximum of 45 minutes

Regular Delivery: Between 60 & 90 minutes

AWD intends to facilitate all errand requests promptly, if such request has been received by AWD by the errand reception-cut-off time of 5:45pm. Requests received after 6pm may be facilitated the following working day. Any order not paid for after 24 hours will be void.

Where AWD is unable to run any errands it will inform the Client as soon as is reasonably possible.

Charges

Subject to any special terms agreed, the Client shall pay AWD the Charge and any additional sums agreed between AWD and the Client for the provision of the Services.

AWD shall be entitled to vary the Charge from time to time and shall communicate any such changes to the Client before any payment is made.

AWD shall be entitled to invoice the Client for any incidental costs incurred during the facilitation of the Client’s request, including costs from unexpected delays, toll charges etc.

All payments made to AWD via Card transactions are liable to a 3% handling charge. This handling charge of 3% is added to the total sum owing to AWD by the Client.

All quotations given and charges mentioned will be exclusive of VAT unless otherwise stated.

The Charge and any additional sum due shall be paid by the Client (without any set off, counterclaim or other deduction) in advance or at the point of delivery.

Default in payments or No-Shows attracts a penalty of 5% of the total invoiced charge will be payable to AWD by client before making subsequent orders. AWD also reserves the right to blacklist defaulters.

Client’s Responsibilities

Services provided by AWD are provided expressly for the Client or any person or group named by the Client to receive the Service.

The Client shall not request of AWD to run errands which are immoral or unlawful in nature.

The Client shall endeavour to provide AWD with as much detailed information as possible regarding their request in order for AWD to provide excellent service.

The Client shall not ask AWD to run errands to, from and for people or places where AWD staff or associates may experience any form of abuse, bodily harm or death.

If the Client should request that AWD use the Client’s credit card and /or credit facilities for the purpose of rendering Services, the Client shall, promptly and upon request, provide written confirmation of such authorization (in such form as AWD shall request) for AWD to use any such credit facility. The Client acknowledges and agrees that AWD shall have no liability or be responsible in any way whatsoever in respect of the use of the Client’s credit card and /or other credit card facilities provided that AWD acts in accordance with the instructions issued by the Client in relation thereto.

Termination and refunds

When the Client has entered into an agreement with AWD by assigning an errand and making payment for same, requests for refunds may only be accommodated in the following circumstance:

  • where AWD has not already begun to process the request.

Without prejudice to any other rights and remedies available, AWD shall have the right to terminate the Contract for the provision of all or any of the Services upon written notice if the Client commits a serious breach of these conditions.

On termination for any reason whatsoever, the Client shall immediately make payment to AWD of all and any sums outstanding and owing to AWD under these conditions (including the Charge or any outstanding balance)

Liability

AWD shall not be liable for any loss, cost, expense or damage of any nature whatsoever (whether direct or indirect) resulting from the use of AWD Services, except where it is expressly determined that a person acting under the direct instruction of AWD has knowingly acted in a negligent manner.

AWD warrants to the Client that AWD shall use all of its reasonable endeavors to provide the Services using reasonable care and skill and, as far as reasonably possible, in accordance with the Clients requests and instructions.

AWD shall have no liability to the Client for any loss, damage, costs, expenses or other claims for compensation arising from requests or instructions supplied by the Client which are incomplete, incorrect or inaccurate or arising from their late arrival or non arrival, or any other fault of the Client.

AWD shall not be liable or be deemed to be in breach of the Contract by reason of any delay in performing, or any failure, any of AWD’s obligations in relation to the Services, if the delay or failure was due to any cause beyond AWD’s reasonable control.

Subject to the provisions of these Conditions of Service, the maximum liability of AWD to the Client for breach of any of its obligations hereunder shall be limited to the value of the Charge (provided that the Charge has at such time been paid by the Client in full).

Disclosure of information

All information received by AWD in relation to the Client shall remain confidential and, except as maybe required by law, AWD shall not, without the Client’s prior written consent, disclose or divulge to any third party any information of any nature whatsoever in relation to the Client.

Unless AWD receives notice from the Client to the contrary, AWD shall from time to time provide to the Client (by post, telephone or email) such information in relation to the Services that AWD considers may be of interest to the Client.

Client shall be entitled upon written request to view any personal records or information held by AWD relating to the Client. AWD shall be entitled to Charge an administrative fee for this service, which shall be set at the time of the Client’s request.

General

These conditions (together with any other terms and conditions agreed in writing between AWD and the Client from time to time) constitute the entire agreement between the parties, and supercede any previous agreement or understanding and may not be varied except on notice from AWD. All other terms and conditions express or implied by a statute or otherwise are excluded to the fullest extents permitted by Law.

Any notice required or permitted to be given by either party to the other under these conditions shall be in writing addressed to the other party at it’s registered office or principal place of business or residential address (as the case may be) or such other address as may at the relevant time have been notified pursuant to the provision to the party giving notice. Any notice may be sent by first class post, facsimile transmission or email and notice shall be deemed to have been served on the expiry of 48 hours in the case of post or at the time of transmission in the case of facsimile or email transmission.

No failure or delay by AWD in exercising any of its rights under the Contract shall be deemed to be a waiver of that right, and no waiver by AWD of any breach of the Contract by the Client shall be considered as a waiver of any subsequent breach of the same or any other provision.

If any provision of these conditions is held by any competent authority to be invalid or unenforceable in whole or in parts, the validity of the other provisions of these conditions will still stand.

These conditions and the Contract to which they relate shall be governed and construed in accordance with Nigerian Law and the parties shall submit to the exclusivity and jurisdiction of the Nigerian Courts.

 

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